Shipping Policy
Processing Time:
- US Orders are typically processed within 2-3 business days
- Canadian Orders are typically processed within 3-7 business days
- During peak periods, processing may take an additional 2-3 days
Shipping Country & Timeframes :
- United States: 2-6 business days after processing
- Canada: 4-7 business days after processing
Important Notes:
- All orders require payment verification before processing
- Delays may occur due to:
- High order volumes
- Inclement weather
- Carrier delays
- Customs processing (international orders)
3. We'll notify you immediately if significant delays occur
During Busy Seasons:
- US shipments may experience 3-5 additional business day delays
- Processing times may extend beyond our standard timeframe
For urgent orders or special requests, please contact our customer service team before placing your order. While we strive to meet all estimated timeframes, please understand that some factors are beyond our control once shipments are with carriers.
What is the estimated duration and expense for my order's arrival?
|
Shipping |
Order Value |
Shipping Cost |
|
FBA ship for Amazon |
$5 Flat Rate |
Below $59.98 |
|
FBA ship for Amazon |
$59.99 and Above |
Free Standard Shipping |
During checkout, please confirm the legitimacy of your delivery address. We shall not be held accountable for any erroneous or undeliverable addresses. Should an order be returned due to an invalid address or unclaimed following the holding period, requests for shipping cost refunds shall be denied. For security reasons, we cannot redirect packages once they have been dispatched.
*If the package is rejected, we will refund the full amount.
*If the product is returned for non-quality problems, such as item not fitting, didn't like the color/quality, changed mind, ordered wrong, bought elsewhere, etc., the return delivery fee will need to be paid by the customer.
*We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
*We inspect all returned items and will refund you based on the condition of the item. We award a partial refund for opened or used products.
*You cannot cancel the order if the product is already shipped out. In this case, please send us a return request when you receive the parcel.
How might I track my order?
Upon your order's dispatch, an electronic mail containing a tracking number to monitor your package shall be sent. Please be advised that it may take between 1 and 2 working days for tracking information to appear. Once collected, the package proceeds to the logistics hub where it is scanned, initiating the tracking status updates. It is not uncommon for a shipment to experience a lapse of over 24 hours without an update whilst in transit.
Tax and duty implications
Please note that duties and taxes are not encompassed within the product price or shipping fees. This signifies that you may be required to remit the pertinent tax in accordance with your region's tax policy when settling the order invoice, or you may be obliged to pay duties and taxes upon order receipt.
Import taxes, duties, and associated customs charges may be levied once your order reaches its ultimate destination, as determined by your local customs authority. The remittance of these charges and taxes is your sole responsibility and shall not be borne by our company.
We shall not be held liable for any delays resulting from your country's customs department. For comprehensive information regarding these charges, kindly consult your local customs office.
For customer support, kindly reach out to us via service@genimorugs.com
