📦 Orders & Shipping
Most orders process within 2-3 business days (excluding holidays). Contact us if your status doesn't update.
Carrier systems sometimes experience tracking delays. We recommend waiting 24 hours or contacting us for a shipping status check.
Please refuse delivery and place a new order with the correct address. We'll prioritize processing your replacement order.
- Packages still within 7 business days: Currently in transit
- Packages exceeding 7 business days: You may request an instant refund by selecting "Won't arrive on time"
To expedite your damaged delivery claim process, please email clear photos to service@genimorugs.com.
🧼 Product Care
Eliminate rug odor effectively by airing it out in shaded ventilation for 48-72 hours (avoid direct sunlight to prevent fading).
Follow these steps for DIY rug crease removal:1. Lay a damp cloth over wrinkles2. Steam vertically along fiber direction3. Roll diagonally and let rest for 1-2 days
For minor rug delamination, partial store credit may be available. Significant damage qualifies for full refund or replacement upon photo verification.
Yes! Our washable rugs are designed with thin, lightweight construction offering three key benefits:
✓ Space-saving storage
✓ Effortless cleaning
✓ Smooth floor transitions
Use our interactive rug size calculator in the Rug Size Guide or chat with us for personalized recommendations.
🔄 Returns & Exchanges
Start by reviewing our Refund Policy, then contact us with your order number and reason for return (photos appreciated if applicable).
Certainly! Simply email "CANCEL RETURN" along with your order number.
Custom rugs are evaluated on a case-by-case basis. Please email photos for personalized assessment.
Refunds typically process within5-7business days after we receive your return, though timing may vary by payment method.
🛒 Shopping Guide
For real-time updates, send us a product screenshot via customer service and follow us on:
-Facebook: @Genimo
-Instagram: @genimorugs
-TikTok: @genimorug
Subscribe to our newsletter for exclusive offers and new arrival alerts!
Our upgraded grip-backing eliminates the need for separate strips. Explore our non-slip rug solutions by contacting customer support.
For optimal microfiber rug care, use your vacuum's lowest setting and follow the pile direction. Avoid repeated passes on one spot to maintain texture.
- Chenille: Features a denser weave ideal for high-traffic areas
- Microfiber: Offers a plush feel perfect for bedrooms
Still Need Help?
For the quickest answers to your most common needs, check out our FAQs above.
Have a question we didn't answer? We're here to help: